Sam

“After I first went to Dr. Heinrich and had an evaluation of my knee and was considering doing the surgery, I went ahead and scheduled it for a regular hospital. It was a lovely hospital – very nicely done, but… it was still a hospital. When I found out a week later that the Muve center was going to be open and it was available to me, well, quite frankly I didn’t know what to expect.

But coming to Muve Lakeway, it was totally different. All of the staff’s attention was on prepping me: making sure that I understood what medicines they were putting into my body, what the process was going to be, when I would go to sleep, how soon I’d be waking up, what the rest of the day was going to look like.

Muve has a Navigator – in this case it was a woman named Katie. She told me everything about what my process was going to be: how to handle things, what I should do to prepare for surgery, and she did it in an incredibly friendly way. Then right before surgery, the day of surgery, even when I got out, Katie came and visited every day, and she kept in contact. The feeling was that I was being supported throughout the whole process.

Better Care By Design – to me that means all the way through the surgery process, there was an intention to make my care as good for me – the experience as good for me – as possible, by everyone who was involved. In fact I have recommended Muve to a number of friends and talked about the experience to a number of friends, saying: “If you ever get knee surgery or hip surgery, be sure and talk to me before you do anything else because I’ve got the place for you.”

It’s completely different than a hospital experience. “